I would like to see Crescent Processing roll over and die. I wish I had never heard of them.
I have three stores with three terminals that weren't set up properly in the first place—one was set up with my corporate name instead of my "doing business as" name, and customers questioned the charges for months as a result! I had to respond in writing to the credit card companies and banks due to an error on Crescent's part.
Their terminals don't work consistently right. I often can't "batch out" for the day even after five or six tries. The terminals fail as often as they succeed.
When I'm on the phone with a customer service rep, I'm often talked down to and treated like I'm the source of their problem, instead of the other way around. Some of their people are downright unprofessional. They will not transfer me to a supervisor or even give me the name of their department head so I can file a formal complaint.
If you have a choice of merchant services provider, choose someone other than Crescent Processing.
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