This Bank is nothing but Sheisters! I had to file a tax return for my deceased uncle all documention was prepared in the matter for filing with a deceased individual this process is hard enough for my 91 year old grandmother who has now had to lay all three of her children to rest before herself, but she needed this money to provide a proper burial for her son.
I too received the the infamous report that the delay had occured and we also paid the extra money Through Turbo Tax, to have the tax refund expidited so we could use these funds for the funeral. I called this bank and asked how the hell they were even involved and they said it was due to the fact we were having the funds deducted from the return. Then the female i spoke to told me it was her third day and she needed to get a supervisor because they usually don't deal with deceased and this was her first one." I am sure if it's only your 3rd day.
I have filed a report with the BBB called the Irs the money has been released and I think it's terrible for what they are doing my uncle is still sitting in an urn in ashes not buried and my grand mother is helpless. I think it's the appauling that the Irs knows of this bank and it's practices and continues to do business with this rotten outfit.
Somebody has to hear the all the complaints they are al lover the internet and no action is being taken. Good luck to anyone that find themselves innocently involved with these people!
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