Fairbanks Capital Mortage bought our loan from another company, Equicredit, which we have found out later is really just another name they use. They are very rude to talk to and will not work with anyone, but still we have tried to deal with them.
At one point they said we could signup for what they called the Fresh Start program. They wanted us to send $2000.00 and they were to send papers for us to fill out and send back.
They never sent any papers and every time we talked to them after that they acted like it was the first they had heard about it. It has gotten to the point that they won't answer our calls, nor will they return calls when we leave messages.
They also have added unjustified fees to our loan with no explanation. They also have forced us to take their insurance on our home so they can charge us for it. They have set it up in an escrow account and want us to pay for it separate from our loan.
They say they won't take monthy payments since we are late; they expect the total we owe plus the late fees or nothing at all. At one point we had another company wanting to purchase our loan from them. When Fairbanks found this out they added more mysterious fees to the payoff, in turn scaring the other business away.in May I was injured at work. We went from 2 good incomes to 1.
This is where our problem started. At that time the loan was under "Equicredit Corp". After a long battle with workman's comp and my self insured employer (Lowes) I finally started to receive my benefits. We made a lump sum payment to them on our home at that time to get current.
Everthing seemed fine, then Fairbanks took over. Equicredit never notified us they had even sold our loan to them. The first we heard of it was a welcome letter stating that they (Fairbanks) were now our loan servicing center. It was bad from the start. They were wrong on our amount due.
Right away they claimed they lost a payment (which, amazingly enough, they have never found.) I explained to them that i had been injured at work and was receiving wc benfits. They took all the information down at that time and said everything was fine.
Then we get a fee charged to us for returned check fee, even though we had never sent them a check in the first place! This was never corrected.in April we filed chapter 7 bankrupcy and it was discharged the first week of August.
Afterwards, when tried to talk to them refused our calls. Then they offered the Fresh Start program I described above. The amount of money they demanded to get into this program was ridiculous.
They could not justify where the fees and charges were coming from.in turn nothing ever became of this Fresh Start program because they would not send us any paperwork to file with them.
This happened on 2 different occasions. Since then, every time i call i get a voice mail machine and have to leave a message. Still no responding call from them. On the rare occasion I was able to contact someone they have been very rude and very hateful.
We have written to, and spoken with, the state controller of Florida about them. He contacted them, and to date they have not responded. One more example of how they are doing business.
This company is ripping people off left and right and, so far, they are getting away with it.
I would also like to know if anyone else from the state of ohio has had dealing with them.
I have just filed a complaint with the ohio attorney gennerl myself.
Also if anyone is considering doing business with this company please don't.
We never had a choice or we would not be with them right now.
Trying to save our home of over 23 years in ohio
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