Re: Prime One Financial Group
This company contacted me by telephone and requested my checking account information because they wanted to debit $187.00 from my account to set up a credit card. They told me I was guaranteed a major credit card with a guaranteed $1000 credit line and an interest rate of 9.9%, to be delivered within 14-21 days after the debit from my checking account. They contacted me by phone in early January and they debited my account for $187 on January 13.
I called in early February and they said that my card and packet was mailed on January 31 and that it could take up to 25 days for me to receive the item as it is sent Bulk Mail through the US Postal Service and that agency has up to 25 days to deliver bulk mail.
On February 24, I called them again and then really started getting the run-around. Steven, the office manager, said it seemed odd that I hadnt received the package yet and he assured me he would send out another card that very week by Thursday or Friday via priority mail through the US Post Office. Another few days goes by and still no card through their priority mail. This time when I called I spoke to Fahad, who said it had been sent out on February 26. At that time I started really pressuring him, since it was several days after February 26 when I called. I told him he was working for a rip-off company and that he could be held just as responsible for credit card fraud as the company for which he was employed.
My husband even got on the phone and demanded that Steven, the office manager, call us back. Of course no call came, so I called them back later that day informing them that I would be filing charges against Prime One Financial and its employees with every Federal and State agency I could think of.
Fahad got very nervous and asked if I was recording our conversation (I wasnt but told him I was recording it) and then demanded that I stop as it was against the law to record someone without their knowledge. The nerve Isnt it also a crime to promise something of value (a credit card), charge my account for it, and then not deliver?
I then gave it another week (I feel so stupid) and called on March 7 and this time talked with Maxine, who emphatically stated that she is the one who processes expedited mail (like my so-called priority mail) and that the card had not been sent on February 26, in fact she had sent it out on March 7. She assured me it would take 3-5 business days for me to get the card through the mail. Well here it is, March 15 and guess what? No card. Still.
I have phone records to prove that I called them - many phone calls to a Toronto Ontario, Canada number that cost me $. 64 per minute. So I am out $187.00, and to add insult to injury, about $70.00 in phone calls. Please help me get my funds back - including the money I spent on long distance calls.
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