I have maintained a 5 year auto loan through Fifth Third for over 4 1/2 years with no missed payments and no late payments. The vehicle for which the loan was taken out was recently totaled via rear-end collision. I have gap coverage on the vehicle and fully expected any issues through this transaction to come from the parties who are issuing checks. However, to my amazement and dismay all struggles have come via the lack of effort/follow-up on the part of Fifth Third.
Anything I've asked of them through this process has taken just short of an act of Congress to come to fruition. Any time I've asked for any form of documentation I've been hassled and treated as if I'm somehow the enemy.
The total loss came at a time when a payment is due. The remaining balance on the account is a little over $3,000. The check coming from the at fault driver's insurance company is almost $10,000 (which by the way they are having a difficult time getting to 5/3 due to a lack of follow-up on requested paperwork).
I asked a representative of 5/3 to delay any late fees to allow time for the check from the primary insurance company and the company holding my gap coverage to be processed (about a week). 5/3 has refused. Keep in mind I have never missed a payment or sent one in late.
I have literally been yelled at and had 5/3 employees take a belittling tone with me.
I understand the legal and moral obligations I have to fullfilling what I agreed to when signing for the loan and have no problem following through.
5/3 is only concerned with collecting as much money as possible through the transaction and has 0.0 percent interest in their customer of almost 5 years best interest.
I will never ever ever do business with this lack luster disrespectful poor excuse of an organization again and i would highly recommend you avoid them at all cost.
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