The personal situations with EMC have finally urged me to retain a lawyer. We also have had problems with them since the start of our loan in December. This latest incident, however, is the most severe from them. From the first bill they sent after closing, they Escrowed our NON Escrowed account. It was immediately taken care of after sending them proper documentation 3 DIFFERENT TIMES. We made regular on time payments for the next 15 months. Then in February our loan was Escrowed AGAIN. After numerous calls for lengthy amounts of time (and calling back when mysteriously cut off), no one at EMC could 'figure' out why or how the account was Escrowed again. I continued to make the monthly payments believing that this Escrow situation would eventually be taken care of within their company as each and every rep that I spoke with 'promised' me that they would investigate it and get back with me. Well, they never did, so I continued to follow it through every week or so.
When my husband lost his job without warning, the first company I called was EMC. I inquired if they could defer 2 or 3 month's payments. I was told that they no longer do that, but if we did credit counseling with HOPENOW, then they would go over our loan and 're-work' the payments and/or the interest to make it more feasible. So, we contacted HOPENOW, did the whole credit counseling call and they in turn sent the information to EMC. A couple of weeks later I received a call from EMC telling me, "We're sorry, but we can't help you because your husband doesn't have any income." My first words were, "No S*!!!" Another one of their tactics.
In late December we were served with foreclosure papers. That was a total surprise. I finally spoke with EMC's Insurance Department (Springfield, OH) and FINALLY - the whole Escrow situation was figured out. I had to take a half day off of work and a 3 hour phone call. IT TOOK 9 MONTHS TO FIGURE IT OUT!!! The Escrow situation was caused by the Title Company that did our closing. And yes, I was told (verifiable by a recorded conversation with the gentleman - he did give me permission to record) that this situation was in NO WAY OUR FAULT. EMC, of course, attempted to have us sign an 'agreement' for the arrears (for which I do not owe since our account is Non Escrowed), but this 'agreement' also stated that we have to pay more per month for quite a few months (due to all their fees and etc), then we have to pay a balloon amount of over $5,000.00 (unsure why or where this is from), THEN by signing the agreement, we waive all rights for future claims against them. And then, we may be able to have our loan re-worked with Loss/Mitt. We didn't sign the agreement as per our lawyer's advise and EMC sent our payment back to us. I have no idea where or how our previous payments have been applied.
EMC has bombed our once 800 credit score, caused our credit cards to be suspended, has caused financial, personal, and health hardship, and absolutely WILL NOT WORK WITH US. I have documentation of working with 3 individuals from the Executive office at EMC (including the vice president) beginning in mid but, gee whiz, those 3 ladies are no longer there.
EMC will give ficticuous names and ID #'s and give you the run around. I have done EVERYTHING that they requested and spoken with every department and supervisor. However, when I complete what they ask, I am then told that they no longer can/will help us and we need to do something else. These people are rude and vicious and despite what they say, they really don't care if they have to take your home.
I read everything and every post on EMC and their company and I sit and think, "Been there, done that." They have lied to me, posted my payments 'somewhere', charged me erroneous fees, placed an Escrow amount on our account that is NOT to be there, placed RUDE collections calls to us daily (10-15 a day), and caused us much hardship. I am a nervous wreck, shaking daily, crying, chest pains, and I think I am on the verge of an ulcer or nervous breakdown. Not to mention the tension that this has caused within our personal life.
I have had SO MANY constant problems with EMC that I can not even begin to post. As I stated before, this is just the latest from EMC. I have had many many problems with them.
I have written to a lawyer in Tampa, Florida (James Hoyer) to hopefully be placed in line for a class action lawsuit, I just hope that it happens before I am forced out of our home with our children by a sheriff's deputy.
0 comments