From November 17-November 20th I was charged 8, yes 8, $35 fees for NSF and overdraft fees. They refused to send through a $90 payment and that company was allowed to continue to try and put the payment through resulting in the fees. Last month they allowed an $1300 check to go through when all the funds weren't but were there resulting in one overdraft fee. I was fine with that. They obviously knew I had my paycheck being direct deposited and knew they would get ther $200 plus the $35 fee.
When I asked why they let the $1300 payment go through and not this one for only $90 the response was, 'If we know a check is for a mortgage or something important like that we will go ahead and send it through'.
Again I asked why they sent there 8-$35 charges through and not the $90 through and the response was, 'You should have contacted the company and told them to stop sending it though.' I said, ' you should have refused the payment once and stop letting it through and charging my account everytime you reject it.'
She was not effected and said it was not a banking error. I let her know that here company was stealing my money and that my daughter's tuition money was taken by them and got no reaction other than the same canned statement about policies.
She cared more about reading me the policies about what I signed when I agreed to ank with them rather that see the big picture... 8 fees in three days for 1 transaction being denied over and over is STEALING!!!
Anyone out there who wants to get their money back and get a Lawyer, I'm in!!!
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