These people have disconnected my service when i had mailed 2 checks (i have 2 accts) in one envelope. I was on hold for 1.5 hours.
When i called after Hurricane Ike to cancel because the house was too badly damaged to rent so therefore no need for electricity. They told me it would take a week and i would have to pay for that. That was O.K. At the time but thy never turned it off! They claim that I never called them. I did. I noted it in my planner. The second time i called I asked for a tracking number so that i would have something to reference, they said they don't do that. The call was recorded and they would keep the record of it. Again I was on hold for over an hour. There was no electricity at that house fro 3 weeks after Ike, I was still billed for it! Now they are charging me a disconect fee when the original contract was month to month.
Don't use this company. Anyone that askes you to is either stupeid or don't mind taking advantage of there friends.
0 comments