Several months ago Compubank began placing a banner on the login page that said they had been acquired by "Netbank". They stated a smooth transition would follow, and that everything would be seamless. Yesterday (5/13/01), I went to the grocery store, and my ATM card did not work. (My balance is about $1,200.00). So I went home, and tried to log on. I was sent to the Netbank site, where when I logged on, I received a message stating my account information was not available, and was referred to a phone number.
When I called the number I was informed that my account was under review, and I would have to call back in the morning. This A.M. (5/14/01), I began trying to call the number. It was busy most of the day, but I was persistent, and ultimately got through to "customer service." They could only tell me that my account was in review, and transferred me to another number.
The other number was a recording that stated all lines were busy, and that I should try again later. It took three calls (each time I waited in a line for anywhere between 14, and twenty minutes. I know this, because I was on my cell phone, $. 40/ minute, and it shows on the LCD.), but I was finally put through to a voice mail! I called back, was adamant, and was told by a somewhat worn out, and frazzled customer service person that the dept I needed to talk to went home for the day, and I should try again tomorrow.
When I asked if I was the only one, she said emphatically NO! Every cent I have to my name is in that account, they provided no warning, no options! They just cut me off, and perhaps many, many others?! Is this legal? I suspect this a ploy to hold on to my money, and that of perhaps numerous others for some period of time. This action can be described by only one word... Dastardly.
Peter
Harahan, Louisiana
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