In late November, Consumer Auto Rewards called my cell phone, stating that if I signed up for a trial period with them, I would receive a $100 Visa Giftcard. I would be charged $5 for the Auto Rewards, and $2 for the Advanced Benefits Inc trial. I decided that I would try it and I gave them the ok to take the small fee from my banking account. It was made very clear to me that if I did not cancel the subscription with in the trial period, I would be charged the monthly fee's that the subscription would cost. As soon as I received my information in the mail, I called the phone number to cancel my trial period so that I would not be charged. The woman that I talked to on the phone cleary stated that my trial period was NOT up, and would I like to wait to cancel to receive the full benefits of the trial. I said no, repeatedly, roughly 3 to 4 times before she went through with the cancellation. She then gave me a cancellation number that I wrote down. The second trial that I signed up for came in the mail a couple days later and I once again called the cancellation number as soon as I received it and spoke to a gentleman who canceled it. He also gave me a cancellation number, but I was driving and I could not write the number down. Since this paperwork came late in the mail I may have missed the trial period and canceled later then I should have. Which technically is not my fault since I could not call without the phone number, which was in the paperwork. On this past Tuesday morning I checked my checking account online, to find that I was charged $54.95 from the Auto Rewards and $19.95 from the Advanced Benefits section. As soon as I left work I called the number that I had called the first time to cancel. The woman that I talked to on the phone told me that nothing could be done without my cancellation number and that my subscription with them was still active. How could this be possible when I called at least a week ago? I then told her that I should not need to have a cancellation number, because they should have done their job right in the first place. Once I got home, I called again, this time with the cancellation number. The woman that I spoke to on the phone was 'Ashley Jones' and she told me that the cancellation number meant nothing. I asked to talk to a manager, and she pried at me to tell her why I needed to talk to her. After a few minutes of a debate she went to go get the manager. A couple minutes later she came back on the phone and I heard someone in the background saying 'Is this still the same issue?' She then came back onto the phone to tell me that the manager would not speak to me. I want to know, why I cannot speak to a manager of a company that stole my money? Next i asked 'Ashley' what the managers name was, as I was going to report this to the BBB and the Attorney's General Office if I needed to. She at first told me that she did not know the managers name, which I said 'How can you not know the managers name when you were just talking to her?' she then stated that her name was 'Miranda Walker'. She made it very clear on the phone that I would absolutely, positively, NOT receive a rebate. She told me that I violated the policy by going past the trial period, which I know I did NOT. And that my cancellation number meant nothing, and would Not even take it. I then asked her for the head office phone number so that I could talk to someone, and she told me that there was NO phone number. How can this be? She then gave me the address, which is completely useless to me. I will be calling my bank today to try to get my money back, as this company is clearly in the wrong for taking the 54.95 out of my checking account, with out authorization, and against the policy that I was told to follow, and 100% DID follow. This is unfair treatment to a citizen, and I want my money back, as well as this company being fined of some sort.
0 comments