My loan was originally taken out, with a company called First Franklin. My loan was for a purchase, consisting of 100% financing of a 1st mortgage 80% l.T.V. And 20% l.T.V. Second mortgage. My loan was being serviced by a company called Option One, located out of Irvine California. I am a licensed State of California Real Estate agent. I am familiar, but not expert on RESPA regulations. Per Option One, my loan was just transferred to Fairbanks Capital Corporation, a company headquartered in Salt Lake City Utah, with satellite servicing offices.
Per Option One Servicing Company, ALL RECORDS WERE TRANSFERRED to Fairbanks Capital Corp. As of October 2nd, for my second mortgage only. Option one is still servicing my first mortgage.
Fairbanks Capital sent me a "congratulatory letter" stating that my loan had been transferred. The date of this letter is: September 17. I have diligently paid ALL my mortgage payments and have not paid a single payment late. Fairbanks Capital sent me a letter stating that my September payment was not made. They requested a copy of my bank statement to prove that the payment had been made, as well as a letter with the dispute, which I did. I faxed this information to "their" customer advocate: 904-232-4608. This was done last week.
I also made numerous calls, tried to pay my October payment by phone and internet service to no avail. After getting cut off, not able to speak to anyone, I spoke with a fellow who called himself "Mr. Calhoun." He was working in their "collection" department. I paid him a check by phone and he charged me additional fees. I paid only one payment, since my September payment had been made and I owed on only one more payment for the current month.
He said that "Fairbanks Capital is a fair company and would credit any mistake to my account." (Ha! How come I don't trust this company?) Today, October 12, I received a DEMAND LETTER - YOU COULD LOSE YOUR HOUSE - to my home address. It states that this letter is a formal demand to pay the amount due. Now, the amount they are saying due (which is actually NOTHING THAT I OWE THEM) is $940.73! The date of this letter is October 4. Now, they are doubling a charge against me! Again, I have paid all my second mortgage payments on time. Option one has the correct amount, Option One says they have forwarded my information to Fairbanks, I have faxed a letter along with my bank statement as proof of payment, AND FAIRBANKS IS STILL FALSELY REPORTING ME!
I have also sent a certified letter, which I had notarized to tell them to STOP THE FALSE REPORTING! These unfair business practices are against the law!!! Unfortunately, I am seeking the help of an attorney this next week, since my credit rating, as well as HOME is at stake!
I hope everyone that reads this will report Fairbanks Capital to the Better Business Bureau, as well as contact your local government officials to stop this unfair harassment of people. Please share any and all information on this site, so we can all unite and help each other.
Denise
Murrieta, California
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