I have a short complaint about Bank One services. My aunt husband died and she received a check for $34,000.00. We went into Bank One to open some account to store the money. They told us what was required to open account, unfortunately Bank One requires two pieces of ID and she only had one pieces. The Bank receptionist and Bankers got so caught up in two forms of ID and saying NO! No! We cannot help you, that they never go around to asking us what kind of account we needed, just NO.
Therefore, they never realize they were turning away from a customer with a huge check. We went to Bank of America who was so helpful and friendly and open an account with the approval of the district manager.
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