Should you ever need help with your mortgage due to foreclosure threats, do not use or believe this company. I know first hand, I contacted them to help me with my mortgage company and after 3 months of failed attempts they inform 2 weeks before the sale date on my home that they could do nothing. At this point I was well into being 6 months late on my mortgage, was charged lawyers fees, penalty fees and interest I was well over what I could afford to pay.
This company brags about their reputation of helping and their BBB status, even tell you to check with the BBB. I did and at the time their status was okay, now the BBB has dropped them due to the amount of complains against them. Their staff is always at your dispense when you first start working with them, but once you sign the contract and send them 1 month of your mortgage payment they are very hard to track down. They do not return calls, their voicemails even say "we will return your call at our earliest convinience". Finally after the 3 month I was told that I was due a refund since they were not able to help me.
I followed their rules, sent in the letter requesting my refund and still to this date I haven't received a penny. I managed to save my home, I had to agree with my mortgage company on increased payments since I now was into them for and additional $13,000. I contacted the BBB and they sent a letter to US Mortgage Assistant and basically got the run-around. Their refund processing department, who is actually 1 person, Sylvia, is the rudest, unwilling department or person you could meet. They will not give you any information and basically don't care what you tell them.
Avoid this company, don't do business with them. I know that you might feel like there's no hope to save your home, try to talk to the bank yourself, anything but don't use this company.
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