I was introuble with my lender, Countrywide. I didn't know what to do and I went online and found HOMEASSURE. I spoke to a representative named Neil. He was what I call compassionate to my needs and understanding to my situation. I explained in detail about what I was dealing with and that a sale date had been issued and I didnt know what to do. He told me that he would pretend he didnt hear about the sale and he would help me work out an agreement with my lender. The fee was $1500.00. I filled out the paperwork and faxed it to the representative. He told me not to worry a mitigator would begin the process immediatley. He also stated the mitigator would call me right away. Well I bought a certified check and sent it over night. I talked to them the next day and they had my money and call it a miracle they already had a workout in place and my mitigator would be calling me. I thought I was safe. I asked for the mitigators name and number and was given Penny and her number. I called her and told me herself she had never spoke to Countrywide yet and we didnt have an agreement yet. I explained what I had been told by the rep and she told me he was honest. I have since worked out my issue with my lender, ON MY OWN with no help from homeassure. I have repeatedly emailed and called many different people and they will not call me back. I get emails telling my a "workout" agreement will be mailed by the 2nd week of septemeber, thats 2 weeks after my sale date. They will not or have not yet responded to my request for a full refund. They ignore me. They know what they have done is wrong. They know they mislead people. I even have a nasty voice mail on my home phone from the rep but that is it. I think there needs to be some justice here and they need to refund people thier money.
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