This is a Company that cares more about MONEY than good customer service. Our nightmare began with Ocwen in early 2000. We had just paid off our loan with another lender, which I won't name. Mean while, Ocwen purchased our loan on the same day it was PAID-IN-FULL...
So when OCWEN FEDERAL BANK's contacted us, there was a unpaid balance of $14,000.00 (because the first company we PAID-OFF excepted a lower payoff, and between the First Bank and Ocwen who brought the loan, legally speaking, someone failed to do a reconvayance of the unpaid portion, and complete the trasaction before selling or buying a loan mortage. Our Loan then was with American Finance Company and we were current.
In November we get another letter from Ocwen Finance and they have brought our NEW LOAN. We could not imagine this Company handeling our loan. The shock came when OCWEN FEDERAL BANK, illigally merged the TWO accounts, the one PAID IN FULL, and the new loan, so it gave the appearane that we owed $14,000.00, on the NEW LOAN (different account numbers).
We outraged because we were already in FORECLOSUER STATUS, ON A BRAND NEW LOAN.in the mean time, LATE FEES, INTEREST FEES, AND BOGAS ATTORNY FEES, UNDISCLOSED FEES, BEGAN TO ACCURE.
Nevertheless, we were in the process of loosing our home. And the threatening Legal Letters, and Notices began from Ocwen Federal Bank stating that our house was in FORCLOUSER! We owed Ocwen Federal Bank money, but we didn't have a loan with them. Ocwen Federal Bank continued to herass us, and send NOTICE OF FORECLOSUER nailed to our front door.
We were humilated, angry, and scared. We sent letters, faxes, regestered letters to Ocwen Federal Bank and their attorneys. Is is important to note, the account numbers for the loans were completely different accounts.in other words, this mistake, should have been caught early on, and it would have save us the problems, and the bank.
We contacted OCWEN FEDERAL BANK'S RESEARCH DEPARTMENT and gave them all the legal documents and paper work to correct the multipal-accounts. I never received anything from the RESEARCH DEPARTMENT. NOTICES OF DEFAULT! Began to come in the mail. Ocwen's Attorneys were sending huge attorney fees in the mail. We called and spoke to twenty or more unprofessional customer Service agents who had "NO" CLUE what was going on...
Once Ocwen's Attorney's become involved everything is down hill from then on. But most importantly, customer service won't even speak to you, the send you over to their bogus, hungry attoreys.
Ocwen's attorney's forced us to first pay the loan in full, before they would consider looking into our "RESEARCH DEPARTMENT Issues. I kept notes, and names of who we spoke to. Finally, we had to go hire an lawyer inorder to keep our house. After all this unethical and unproffesional treatment began to snowball - without documents/contract to prove the validity of you case, a homeowner can loose their home to people who live off of other peoples misfortunes.
I want to warn other customers who get trapped by Ocwen Federal Bank like we did. We trully believed that Ocwen would fix the mistakes, and vendicate us, but instead we were treated like criminals who were about to be homeless. Ocwen Federal Bank should take a walk in our shoes, and see how they would feel if the tables were turned.
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