In Mar of we had a serious hail storm. It tore my house up pretty badly. Our insurance company had us sign over the money for repairs to our mortgage company, Wells Fargo. Recently, we were finally bumped up on the list to get our roof repaired. Though we have jumped through all the paper hoops that WF has put into place before they will send our money to us, they have not sent one dime yet. We paid for the roof repairs out of our savings.
Next week the siding people are supposed to do over $10,000 worth of work. We have made numerous phone calls inquiring why the money has not been sent. For every phone call, we've been told a different story. Finally, last week, we were told that the total of the money being held was being sent out in two checks.
First we were told it mailed out Fri, then it mailed out Sat., no it couldn't have mailed out Sat, it must have been Monday. They don't know what the heck they are doing and I don't know who to report them to. My husband is ready to get a lawyer, but I want to report them to some authority as this was a catastrophic loss. They think I'm too stupid to know that they are holding the money and it shows as an asset for them, and may even be in an interest baring account.
The bottom line. They don't want to release the money. Has anyone else had this problem? Did you get your money? Did you report them to anyone? If so, who? Oh, did I mention that today, Saturday, a week from the last Saturday mentioned earlier, we received a check from the mortgage co for a whole $82.00 with no explanation. It looks to be from our escrow. Another correspondence accompanied that saying that our house payment is going up due to either taxes or insurance and that we need to pay in $89.00 to keep the payment from being over a certain amount.
I think they have lost their minds. It doesn't make sense to say that my escrow is below a certain point, and yet send me almost that same amount in a check. These are two separate issues, I think!!! My biggest concern is the holding of the insurance money. Yes, Monday, I'm calling the insurance company to tell them what the mortgage company is doing. Maybe that will be a good start.
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