We refinanced our home with Atlantic Pacific Mortgage on Aug 11.included in the settlement was money for our taxes & home owners insurance that was to be paid by A/P after the closing. They told us not to pay anything, they would take care of it. We got a notice from our Insurance company October 24 telling us our insurance will be cancelled for non-payment if 337.19 is not paid by November 24.
We called the tax collector to see if the taxes were paid and they were.
Contacting A/P Mortgage, we asked why the insurance wasn't paid when they took that exact amount out at the closing? Why would you pay the taxes and not the insurance. They said they made a mistake, and the money was put in escrow so now we have to pay it... Again. Even though they admit they messed up, they will not pay.
Atlantic Pacific was the mortage company we used to close but our mortgage has been sold twice since Aug 11. It is now with Wells Fargo. Contacting Wells Fargo and trying to explain what happened, they said they can pay from the esgrow account, but our payments will go up. This is not an option. This was supposed to have been taken care of by Atlantic Pacific, but they are not budging on reimbursing us the money.
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