Ray Cousins from NAA/Fidelity and Guaranty Ins. Went to my parents' (ages 68 and 74) home in Pensacola, Florida to discuss life insurance policies. When my parents did not agree with the details he provided on the policy and the necessity of the policy, he proceeded to tell my father "you're just selfish". He argued with my father instead of ending the meeting amicably. Furthermore, when he left their house, he asked my mother "how long have you been married?". This is a completely irrelevant and inappropriate question. After she answered, he then said again, "he's just selfish". My parents told me that he repeated "selfish" at least 3 to 4 times.instead of diffusing the situation as a representative of his company or ending the meeting amicably, he proceeded to have a war of words with my father, ending in insults to both he and my mother.
Although he did not actually rip-off my parents - this just occurred yesterday, so I am not sure what personal information he may have about my parents and whether or not he will use it in the future - I am concerned that this conduct shows that he is potentially unethical in his business practices. Please be forewarned if you are a senior citizen living in the Gulf Coast area of Florida and Alabama or if you have a parent who lives in these areas. My brother, sister and I live in Virginia so we are not able to directly help them deal with unscrupulous people like Ray Cousins. Hopefully this report and a report filed at the BBB will Ray Cousins's business practices as well as the business practice of NAA which I also question after reading some of the reports on this site.
Ray Cousins' website says he is the District Manager and that his office is in Birmingham, AL. But the business card he gave my parents says the following:
Ray Cousins (Regional Manager)
National Agent Alliance
Educator Group Plans Insurance Services Inc
11551 Forest Central Dr. Suite 200
Dallas Texas 75243-9911
[email protected]
www.naacousins.com
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