The simple plan that the company put together does seem like it will work, it is however, not something that one should drop $6,500.00 on. They told us to put it on our credit card and not to worry that would be paid off in a couple of months. We like fools did what they asked us to do. Months later we came to find out our mortgage was being paid on the wrong day (they in turn accused us of not making our payment for the month prior, a payment I have the receipt for) as well as accruing late charges on another credit card due on the 4th but being paid by their affiliate on the 17th (yes they have another company do all the work). When we called to ask what was going on they said we need to review our whole plan again three months after we began. I was under the assumption we were going to do it right the first time not have to go back every couple of months. Then I asked NMM exactly what we paid them all that money for. They claimed some financial toolkit sessions, which we were contacted once about and not followed up on and their online rebates program in which we received $14.00 back after doing our X-Mas shopping. We addressed our concerns to customer service who up and down apologized for not helping us with what we paid for and used the excuse that the company was restructuring and had a hard time keeping up. We immediately asked for our money back since we did not feel that we were important as a customer to the company and had several emails and bills to back us up on our beliefs. We were directed to a man named Doug Rosborough who sent us an email with the following statement.
I would like to discuss these items and see how we can help make things better. No business can long exist if its middle name is Santa Claus and it hands out refunds nearly a year after sign-up and after hours of time invested. I honestly do not see a breach of contract from our side. I see many and consistent attempts to help. There might have been a misunderstanding at the inception of the plan. Is that reason to get up from this seat in the theater and walk out?
Santa Claus??? Are you kidding me we are talking serious business and for first impressions my husband and I were offended by that. We want some help and clarification. We did not need a sales pitch. We already heard the sales pitch when we were duped into their program. We had a conversation with this guys in which he then apologized up and down for that comment (he brought it up not us) and for calling almost 20 min. After the time we had originally set up. We went over our complaints and he told us he seemed to think that we had justified reasoning. He brought it to their Refund Committee who did not deem it justified. I asked for the following questions to be answered.
1. We want a rebuttal to our complaints with hard evidence as to why they feel our complaints are not valid.
2. We also want a full break down as to where the money we gave to them at contract signing has been allocated.
3. In addition to their simple statement that their decision of our case is justified, we are requesting an example of what they would consider a justifiable reason for a refund.
It has been a week now and we have heard nothing. I would not advise anyone to fall for these schemes and if you are interested in a program such as this one DO NOT pay any money for it. After looking into it there are a lot of credible resources available on the internet AT NO CHARGE.
Your average joe
McHenry, Illinois
U.S.A.
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