What else do you need to know? They took thousands of dollars and fees and although they could generate a nice invoice showing lots of busy-ness, nothing was accomplished. Months and months went by without any contact from them. They routinely ignored emails and phone calls. They changed staff like a musical chairs game. They made no effort to interact with my accountant until I almost physically made them do it.
They didn't knock a penny off my actual amount due, though they take credit for reductions in the amounts claimed by the IRS solely as a result of my accountant's filing of amended complaints that they did virtually nothing to make happen. I had to pay him and them and they did nothing. When I discharged them they behaved with contempt and refused to answer my follow-up calls and a faxed letter about my credit balance.
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