Over Memorial Day weekend my mother was admitted to the hospital on an emergency and it was discovered she had Stage 4 Lung Cancer and was going to die. I rushed to Detroit to be by her side. The day after Memorial Day I was checking our National City account and found we were negative due to un-posted authorizations coming though. It was 4pm and I needed to be on the road to return to Grand Rapids I was unable to hunt down a National City branch in an area I was unfamiliar at rush hour to clear up the matter. Upon arriving back in Grand Rapids I deposited cash funds into a National City ATM to bring the balance positive and my husband sent an email to Patrick LeBlanc at the Eastbrook Office requesting he speak with the Branch Manager regarding waiving any fees that may post due to the extreme family emergency.
I was forced to return to Detroit on Thursday to be with my mother who took a dramatic turn for the worse so my husband continued to try and work on the issue. We did not get credits or returned emails from Patrick. My husband left a voice mail for Patrick asking for an update which was not returned. Besides our DDA and Savings Account my husband recently moved his 401K from a former employer to National City Investments. At retirement this fund will be worth over $200,000.00. Sadly my mother passed away on Saturday May 31 and we were left with 5 overdraft fees still sitting on our account at a time we could not afford these. While in route to Detroit on Monday June 2 my husband discussed with Patrick how the branch manager Annemarie was not only threatening the loss of our DDA and Savings Account but also the investment account over a few overdraft fees. Patrick took the attitude that �if you move it you move it� he did have Annemarie finally call my husband on Tuesday, June 3 her call came during the visitation for my mother.
To our disgust, this branch manager showed no compassion or understanding for our loss or the circumstances surrounding the loss of my mother. She flat out refused to credit the fees saying there was no bank error. We feel a bank error had occurred because not all your pending debit card authorizations show in pending, they surprise you the day they post causing negative balances. This is a bank error because those same merchants that do not appear at National City appear on our Fifth-Third account as pending. This practice is a clear attempt by National City to generate negative balances and increase fee revenue which Annemarie was more concerned about getting then showing humanity and compassion to a customer.
A financial institution who places such an individual leadership who is more concerned about fees then compassion is not an organization we will use. We have closed our DDA and savings accounts and am in the process of moving the IRA out. We will be informing others of the actions of National City.
0 comments