I have banked with US Bank since 1988 and their 800# customer service is in dire need of some quality control. They charged my account for a fee in which they stated was for not having direct deposit. I have had two direct deposits going into my account since the opening date. I have left messages for them to correct this error on my account and have yet to receive a call back. Unfortunately, US Bank uses the term "customer service" a little too lightly; where is my service for being a twenty year customer?
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