FIA CARDSERVICES, owned by Bank of America. STEALING!!! Autopay on closed account. When you take something that doesn't belong to you that is called STEALING!!!"If it walks like a duck & quacks like a duck it is FIA CARDSERCVICES STEALING FROM A CLOSED ACCOUNT WITH A ZERO BALANCE!!!
Paid Balance to zero on 5/13/08 and allowed payment to clear; closed account afterwards via phone and got a letter stating account was closed. On June 3 — FIA CARDSERVICES did an autopayment on a closed account with a zero balance. The rep told me they could send me in check in a few days. She said it was my fault because I didn't go into the CLOSED ACCOUNT online and undo the AUTOPAY. I asked if AUTOPAY was another company, she said no. I asked then why couldn't one call close one account and all that is on it? She said it all depends... And went on and on with a litany of possibilities — AND NONE OF THOSE POSSIBILITIES included "reversing the erroneous payment." I have to wait and get my money in check form though they got theirs in immediate electronic form. My bank had me to fax a form from their site and they reversed the charge and put the money back into my account. But that leaves next month. Oh yes, 60 days after closing the account the autopay will take my money. THAT'S STEALING!!!
CITI BANK did the exact same thing but they didn't bother to tell me about canceling autopay separately. The check took seven days to get to me. I am disabled, on limited income and was about to buy groceries when I thought to check my balance. I AM LAUNCHING A NATIONAL CAMPAIGN TO HAVE THE AUTOPAY STOPPED WHEN THE ACCOUNT IS CLOSED, especially if the balance is ZERO.
Agency to contact and file complaint:
Office of the Comptroller of the Currency (OCC)
Administrator of National Banks
Www.occ. Treas. Gov
Email: customer. Assistance@occ. Treas. Gov
1-800-613-6743
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