I've had a home equity credit line with this bank for 5 years. I just locked in a fixed rate on the variable-rate portion of the loan and was quoted a rate of 5.27%. When I got my next statement, however, I saw they had locked me in at 5.95%. The same exact thing happened 5 years ago when I was quoted 5.19% and locked in at 5.68%. I have spent hours going through their endless phone menu system, being put on hold, and sitting at the local branch office waiting to talk to a manager trying to get this problem resolved. Whenever I do finally talk to someone, they tell me they will get to work on it and get right back to me. They never do.
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