I bought my home from Robbie Hale Homes in Rockwall, TX on December 4. I've been in the US Navy for 13 years and was diagnosed with Epilepsy July 24. I am single and had no one to care for me and was forced to move back to Kentucky with my family. I never missed a payment and did everything I was supposed to. I entered into a short sale/compromise sale March 1 with my account still being current even after my mortgage payment went up $431 a month (this is also a VA backed loan). After 6 weeks of fighting and lies to both myself and the Realtor I went straight to the VA; they're the ultimate approval authority anyway. When the VA got wind of what was going on they took over and had the sale approved within one working day. Countrywide was more than compliant at that time after I got the VA involved, but after the closing of my house on April 28 they have refused to pay off the loan even though the buyers lender has already funded the loan. Now, Countrywide has sent me to collections for May's payment and I don't even own the house anymore. Myself, the Title Company and the VA have been trying to reach them being transferred from dept. To dept, promised phone calls never returned and now I'm receiving collection calls. The VA has now sent this matter to a higher chain of command for processing. I have filed a complaint with the Better Business Bureau and still waiting for a response. I did everything I was supposed to and do not deserve to be treated this way. I'm a 13 year military (disabled) veteren and believe me if I were physically able to stay in the Navy and own my home in Texas I would be there now. I'm only asking for fair treatment. I have been through so much this year, my whole life has been turned upside down and my seizures are still not under control. I paid my mortgage even thought I was not living in the residence and my credit is Perfect. Now I'm at risk of Countrywide ruining what I've worked so hard to build. This has caused months of undo stress and I believe it has also contributed to me having continuous seizures from having to deal with this mess. I need help. The VA is doing their best and we're getting nowhere.
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