I was contacted at home on a saturday in july by a customer service representive for freedom resource. At that time the gentlemen from this company offered me a mastercard for 221.00 that would be directly drafted from my checking account on 8-31-02. And within 15 to 20 business days i would receive my new Mastercard with a credit limit of 2,500.00.
Well after waiting a complete month after the funds were debited from my account and i had not received my call i call freedoms customer service and was told that there was a delay in sending me "my package". It took them to the end of october for me to get this package. Well after the the 15-20 business days originally quoted to me.
At that time i ask if "my package" Included the mastercard i was promised and once again i got confirmation that yes it would and also if the credit limit was in fact 2,500.00.
It took them another 2 weeks to send me a parcel via us postal service. This package only had a letter stating they needed me to send them another 20 dollars as a stored fee.
When i call them to find out what they were requesting they them explained to me that this fee would be placed back to my card upon them receiving it. But as i read the little paper it stated that the mastercard was not in fact a credit card but something of a check card.
Money would only be placed on the card if i made deposit to the mastercard.
I ask for a refund and i was told i would have to return the package when i received it.
I did return it and called to verify that they did get it in about a week.
A that time they informed me that a refund would be credited back to my account within the month. I wanted another week and called again and i was informed that i had to wait on a refund form.
After receiving the form and reading it. I found out i was still obligated to my refund minus 24.95 (restocking charge)
Mind you they have had my money from 8-31-02 to present collecting intrest that i will never see nor will i ever get the 2500.00 dollar mastercard i was promised in july.
This company is a complete and total rip off
KELLYE
OKLAHOMA CITY, Oklahoma
0 comments