On 5-10-02 we were contacted by a Donna Smith with United Financial. She was offering us an unsecured Visa or Mastercard for a small processing fee of $299. This fee also included money saving coupons and information. We were informed that the package would be arriving within 15-21 business days.
On 5-14-02 the funds of $299 were taken from our checking account electronically.
6-10-02 we received our package, only to find that the activation form was for a secured credit card. This was not what we were told over the phone with Donna Smith and Jay Carter the verifier. This was illegal.
I called this company over 40 times only to be told that my call to a supervisor could not be taken at that time but I could leave a message for Mr. Ian McDonald to call me back. There was never a call back from this supervisor.
8-30-02 I received a call from the refund department, I explained my matter and the laws reguarding telemarketing and was informed by Mr. John Smith that I was eligible for a refund.
I have called repeatedly and only to find out that I have been denied a full refund of my money.
I have threatened to contact the FTC, BBB and Attorney Generals office.
This threat has had Mr. McDonald contact me and advise me on 11-6-02 I was approved for a full refund of $299. He told me it would be in my account within 5 business days and that he received this permission to grant my refund from a Mr. Don Phillips in the United Financial corporate office.
11-13-02 I phone United Financial to speak to Mr. McDonald. He informed me today that my refund was in process. And that it would be in my account on 11-18-02 and that I can report him all I want...
So that is just what I have done.
I have filled complaints with the FTC, BBB and my states Attorney Generals office.
I am willing to do anything to see that this company is brought to justice and that all that have been scammed will receive justice and their money back in full.
I am willing to meet other victims reguarding this matter and am willing to give out any information to any law enforcement agency to help resolve this matter.
Colleen
Augusta, Maine
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