Complaint / review text:
If you have a complaint about merchant data services, inc, aka merchant one payment systems, you need to contact the florida state attorney's office (850) 414 3990 immediately to increase the chance of action against merchant data services.
On 4/3/07 Merchant Data Systems (MDS) committed fraud in deducting a fee of $99.00 as an annual fee, even though this had been waived from my contract and should never have been charged. I called and complained, and my money was refunded. A representative of this company had purposefully lied to me and said that I could not cancel my contract and had to keep it for five years. When I found a new, honest, card processing company, they told me that according to FTC regulations, I can cancel my contract with any card processing at any time, provided that I cancel in writing with my account number and business name.
I made the mistake of letting the matter of cancelling my account with MDS slip my mind, and on 4/3/08 MDS once again committed fraud and deducted the unauthorized amount of $99.00 out of my account in addition to the monthly fee. I called and screamed at Juan Carlos over the phone, and he had the nerve to act like it was just fine to fraudulently take money out of my account, and that he would consider a refund and get back to me by the end of the day.
While waiting for Mr. Carlos's response, I contacted the Better Business Bureau as well as various state authorities in Fl, most importantly the state Attorney General's office. My bank helped out with a 'stop payment' on the fee MDS was attempting to steal, and did not charge me for the 'stop payment' fee after I explained everything to them. MDS did end up giving back the $99.00 they never should have taken.
After receiving my fax stating my instructions to cancel my account, MDS today (4/7) has once again attempted to steal money from me, this time $1,200.00. I've done another 'stop payment' and they will not get this money.in addition I've closed the account that they had access to and opened a new one.