First they said the transaction was too big, even though they have put through a large transaction in the past for us. Then they said we were a security risk, even though we have been with them for years and have a perfect record. Then they said they were contractually obligated to hold the money for six months.
Then they said the money had been transferred to us and they can't find it. Then they said they were going to trace it. Then they said the transfer was backlogged in a queue. Then they say it was transferred by wire Then they say it was lost and they have to trace it again... Shall I continue?
Does this sound familiar to you? After reading other consumer complaints on Merchant Data Systems, I can pretty much see what is going on. As soon as our transaction levels decreased my level of mental anguish and frustration regarding Merchant Data Systems dramatically increased.
I have been consulted (let's leave it at that) to file on complaint (and every other rip-off site), contact the Attorney General in Florida, file a complaint with the FTC (https://rn. Ftc. Gov/pls/dod/wsolcq$. Startup? Z_ORG_CODE=PU01), file a report with Better Business Bureau (www.bbb.org)... They currently have a rating of "F", contact Chase since they are being represented through this ISO, contact VISA, file a report with the Miami Beach Economic Crimes Department (305) 673-7900, and contact a Business Attorney specializing in credit cards and banking. They are easy to filter on the web.
Last, call the newspapers, TV, radio and any web site that rates services of Merchant Data Systems and let them know what you think...
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