Fairbanks claimed we stopped payment on our mortgage check, however I had proof that the check had cleared. They asked me to fax the info but after 3 faxes, claimed they never received it.
Of course months passed without talking to the same rep or having our phone calls returned. However, the foreclosure dept was happy to wake us up at 8:00 am every Saturday and harrass us and call us liars.
I called an attorney who said I didn't have a chance in hell and just to pay them whatever they asked.
I then filed a complaint with the Dept of Banking and Finance who got the situation cleared up for me after 6 months of threats and late fees.
Fairbanks was very apologetic after their license in the state of GA was threatened.
The person form Fairbanks who responded and corrected the charges was:
Erica Gordon
Customer Relations Specialist
Fairbanks Capital Corp
(215) 347-3597
Melanie
Cartersville, Georgia
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