I have had this ASC since 4-4-07 and never had late charges before the transfer of my mortgage. They hold your checks and tell you it late but the date posted is always a Sunday with banks closed. I was in a bankrupcy in Sept 07 but, was keeping my house. I made all my payments but, ASC cashed my checks but, put funds in a Suspense account and then December 17 sent a letter saying I had to pay $3,555.63 before 4;00PM on December 31 to Trott & Trott. I already paid Decembers payment along with the other months and had to come up with this money with such little notice!!! How can a company do this? They charged me mystery fees of $1000.00 that do not go to my loan. They call it Legal Fees and Costs.in January I was told by Michelle Art Dept the needed paperwork for my arm adjustment which will be adjusting in March. I send in all the paperwork to lower my arm told by several workers all the paper work is in. I called on March 21 to find out about the interest rate and was told "You were denied for being difficult" Then received a letter raising my interest rate two point to 10%! I called back and was given to the art dept. And they told my loss mitigation denied me? The art dept know says they have the paper work and I will hear from them is a couple of months! (I see a pattern here) I do not understand how a company can get away with this??? I am on unemployment and sent March and Aprils payment in March 1,08 and had to fight for four weeks to get Aprils payment credited to April they put it in my principal. I wrote on the check March and Aprils Payment with Loan #. I talked to several supervisors and several Customer Service reps told repeadily it would be taken care of and was not until yesterday! Why does a comsumer have to call over and over again to have something taken care of with this Mort. Company. I thought the Goverment was making Mortgage Companys work with home owners?
Michelle
algonac, Michigan
U.S.A.
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