I was charged a fees of $221.5 for a second time. After I had already paid this amount over the phone with a credit card. Company has poor communication within itself. I wasted a whole day trying to get the branch manager Alex to understand my case, unsuccessfully. I went back a second day spoke with Karla R. She was able to understand my issue and was willing to help resolve it, she herself also experienced a hard time over the phone with her company and branch manager explaining my case. That I would not have gone into the negative had I not been double charged by bank. Which was a bank error. Secound issue I have had with this bank.
I want an apology from bank and local branch regarding this issue. Which was there mistake. I was treated poorly by there branch manager to be Alex. And over the phone. No one would listen to my issue except Karla R. I want my money refunded back to my account ASAP. I also will tell everyone I know to stick with there current bank and dont go with Wachovia, because you guys are horrible. I gave you two chances and was given nothing but headaches. This bank does not care about its customers.
Company charged my bank account fees that I had already been paid for. Horrible customer service on the phone and by bank manager.
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