I guess I join the leagues of conned victims. I requested Credit card processing service, and Jeff, my sales rep processed that for me, as well as the internet service. I have no complaints about that portion at this time. I am a brand new business and was really hoping that Jeff and CCSI would be honest and helpful. NOT!
I sell my goods at a fleamarket in Texas. I wanted a cellular credit card processor because I do not have access to a land line there. Jeff explained to me that the LinkPoint 9100 worked anywhere that a cell phone works. He was very helpful to get me signed up for a 48 month lease with LeaseComm at $89.95 per month.
I tried for 3 months to use the machine at the market, but it wouldn't work. I called CCSI to ask customer service to walk through the directionx with me again because I thought I was doing something wrong. Charlotte, in customer support, informed me that the machine is not cellular, but works off of a radio tower. There are no towers to support the service in that area or in a 20 mile radius of that area. How could this be? I explained where I would be using the machine.
I am told by both CCSI and LeaseComm "too bad". You are in a non-cancelable lease. I am now having to obtain a lawyer. I leased this machine based on the information given me by a represenative of CCSI, that this machine would work wherever a cell phone will work. The info was fraudulent without a doubt.
Buyer BEWARE! CCSI and LeaseComm are apparently in this together, as I would call CCSI and they would tell me to call LeaseComm. I call LeaseCom and they say call CCSI.
Based on the other reports I have read, this is just a common practice by both.
See you in court.
Mary
Garland, Texas
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