I had previously posted about Ocwen holding my payments and posting them late so they could add late charges. My earlier post was in August.
I tried in vain to resolve the problems with Ocwen directly and also went through the BBB in Florida. They were unable to help me either. I talked to a friend who works in the banking industry. He told me that federal savings banks are regulated by a division of the treasury called "The Office of Thrift Supervision" or OTS.
I sent them a letter and within 30 days, I not only had an apology letter from Ocwen, but a refund of all the late fees they had charged.
Write to these people! If they get enough letters, maybe they can start an investigation into their entire operation. Here's what you need to do...
Write a letter outlining your problems with Ocwen. Be as professional as possible. They need your name, address, and telephone number.include the name of the institution you are having trouble with (Ocwen), their address and your account number. Send them any documentation you have to back up your claim.
Mail it to:
Office of Thrift Supervision
Consumer Affairs Division
1700 G Street, N.W.
Washington, D.C. 20552
One other suggestion I have... Whenever you deal with Ocwen, ALWAYS get the name of the person you're talking to. Write down everything while it's fresh in your mind and notate your comments with the date and time. VERY IMPORTANT! Keep copies of everything you send and send a copy to Ocwen of everything you send to the OTS. Let these guys know we mean business!!!
Hope this helps someone else out there who is struggling with Ocwen.
Donna
Grayslake, Illinois
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