I went to Innovative Tax Relief in June. I was given a verbal commitment by Jennifer Arnold that they would handle an offer in compromise for me, with the IRS. Her assistant, Jocelyn, was present... As well as a family member of mine.
We agreed to a charge of $3,800.00 in installment payments. My family member helped me to pay. We wanted to use credit cards for some payments & some by cash with a receipt. But there were times where my credit card & my family member's credit card was charged without permission.
From June to Novemeber I called many times to see what was being done. I often was told that Jennifer was not available, gone... Etc. I was told that an Ann Nguyen and then a Chris Tierno were to be attorneys assigned to submit my final papers with the IRS.
The final payment of the installment was made October 5. I revceived notices from the IRS in November. I finally was able to reach Jennifer Arnold, who told me to fax them to her and not to worry... That she is handling everything. I did fax everything & have fax confirmations.
I called Innovative Tax Releif again on December 21 and was told by the operator that I then was assigned to a Betty Hudson. I was told she worked for Innovative Tax Relief. She seemed frantic that I fax her power of attorney to avoid any levy or lien. I told her of Jennifer Arnold's verbal commitment of what was supposed to have been getting done but she refused to discuss her at all. I felt under durest to fax the power of attorney to avoid any further problem with the IRS.
The weekend before Christmas I researched this company and people and discovered many complaints here, on usacomplaints.com and many complaints with the Better Business Bureau (with an "F" rating). I also discovered that Betty Hudson does not work for Innovative Tax Relief... She works for a completely different tax company. All my private files were sent to her without my knowledge or permission.
In the days after Christmas, I revoked all power of attorney for this company and its people and had to contact the IRS myself to see what was happening.
Nothing was done - only 2 phone calls in 6 months were made. That is all. No offer in compromise (form 656) was ever filed - nor was any other forms.
I have been trying to cooperate with the IRS - and see what I can do. I have been filing complaints.
Today, I found out that my Social Security Disability check has been levied. It's a mess - and I have to try to fix it.
I want a full refund and I wish that this company could be investigated, legally. If someone from the legal profession wishes to contact me, I would be more than happy to work with them.
In close, this company makes verbal commitments of what they will do. They charge a fee and get paid. They tell the individuals that hire them not to contact the IRS and to stop making payments because they are handling it. They lie. They do nothing. Time passes and the individuals that paid them for a service gets nothing but extreme problems & stress. And these individuals are left scrambling to get their money back and they are left in an entaglement with the IRS to explain and work out an agreement. This Innovative Tax Relief is doing this to a lot of people and it's not right.
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