On January 2 I withdrew money from an ATM at an HSBC branch in Manhattan. On the following day I left on a business trip to Miami and was not able to withdraw money from my account. Reason being - someone had withdrawn money from an ATM in RUSSIA!!!
Apparently someone got hold of my info. And started withdrawing money. This of course is the reality we live in, but, why didn't HSBC's fraud protection program pick this up? Why were they authorizing money withdrawals in Russia (Moscow to be exact) when there is a pattern of withdrawals in New York City?
The bottom line and why I choose to write this report is that HSBC is now holding my money for 8-10 business days. I understand it is the law and they (HSBC) have up to 10 days to refund the money, BUT - they are the ones that allowed the crooks to take my money in the first place. They allowed money to be withdrawn on the same day in two (2) different countries.inside job? I think so, but the reps. Refuse to accept that as a possibility. So much for Fraud Protection...
Needless to say once this is over I am closing my account and moving to a new bank..
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