Complaint / review text:
I purchased a product from Best Buy (which is in another report) with my Chase Master Card and the product was not in the package. (no contents) Best Buy did not rectify the problem so I ask Chase to Help by holding the transaction. Chase told me if it was authorized at the time of purchase they were going to pay and not help me.
Well, what the hell! I have only been a customer of Chase for about a decade or so and have never asked for help ever. Now I have a need for their assistance and can't get it.
Well, I guess there 2 and what ever percent they get from Best Buy makes Best Buy a better customer. With that said I mailed two checks today and closed both my Chase accounts MasterCard & Visa. With customer support like that who needs them. Plenty of companies want my interest, its just to bad Chase got so much... For so long. I'll look better into my next cards customer service first.
Just a word of warning on Chase Manhattan Bank.
Anaheim Hills, California