Complaint / Review
Charter One Bank
How Charter One ruined my Christmas

I am writing to make you aware of an incident that recently occurred to me. On or about December 3rd of this year, I noticed that while I had over $5,000.00 in my checking account, I had a negative available balance. I called the toll-free number and was told I had over $7,000.00 in holds from some consultants. I advised the individual I was talking to that they were not valid holds and that the bank should not pay them. To make a long story short, the bank paid anyway and now I am out over $7,200.00 (see attached).

I expect that I will recover all that money, however, why would the bank pay 3 withdrawals from Dubai in the amounts of $2,900, twice in the same day and an additional $900.00? Especially after I warned that they were fraudulent charges?

Now their collections department is calling me asking where the payment is for the overdraft.

Now that is a great bank&NOT!