Have been a very good customer for over 6 years of theirs, then all of a sudden they quit communicating, no email confirmation of our auto withdrawals as before, no email of statement ready to view, nothing by us postal mail, nothing.
Tried to sign into account, kept getting error message, waited the 48 hours per their request to hear from them, nothing, called, and spoke with 3 different people before an English speaking person was available. Was told accounts have been sold out, and all new customers had to re-register, well we aren't "new" customers, we didn't change anything, we weren't even notified, was told would have to re-register on line to see or view account details and continue with web service. Well before you can continue on line you must complete a register form by them, that they will mail you at your request? Well how do you request it, if you don't know about it.?
We are still in the first stages of this rip off and will continue to try and get some kind of Customer Care person/Customer Relations manager. Was told by three of their reps they don't have that kind of department?
Will keep you informed of our trials and tribulations..
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