My wife and I were informed in August that our Mortage payment would be increasing over $600 due to our escrow account not being properly calculated at the beginning of our loan. After reviewing our month payment, porperty taxes and home owners insurance, we did agree that our monthly escrow account was not properly calculated, however the shortage was only $230.00, not the $600.00 orginally stated in our escrow analysis. We have been on the phone with them 3 times a week for the past two months with no solution in sight.
When I informed them that I was going to continue to pay the original mortage amount until the problem was solved, I was told that I would be in violation of my mortage agreement and my house would be foreclosed on. I have spent numerous hours on the phone with their escrow & customer service reps who were of little help.
Does anyone have a solution, or have had this issue before?
Eric Feldstein in the CEO of the organization & William Muir is the President maybe we should be contacting them.
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