I had missed a $35 payment, and it was referred to CBCS for collection. Upon being informed by CBCS of an attempt to collect, I confirmed the charges and promptly made the payment to CBCS electronically on 4/19. It cleared my bank on 4/25.
In May, I received a call asking me to pay the debt. I informed them that I had already made the payment. They checked and saw that it had been applied to the wrong account, and that I had a $25 overpayment on another account. They asked me how I would like to make the payment, and I told them I would make it once I received the $25 overpayment back. A couple weeks later they called again asking for my payment. I told them I was waiting for my refund first. They said it was in process and I should receive it by 6/30. I told them that they could expect their $35 within days of me receiving my $25.
On 7/10 I talked to a supervisor named Paul who said there was no record of me having a $25 overpayment. I told him that there was a record of it the last time I talked to someone. I asked him if there was any record of me making a payment on 4/19, and he said the last payment they have a record of was on an earlier date for a totally different amount. I checked my records and verified that this was in fact a valid transaction and we were in sync up to that point. However, I had sent another check on 4/19, and I told him I would get all the information from the bank on this transaction and fax it to him.
On 8/10 I received the info from my bank and faxed it to CBCS. Several days later I again received a collection call from CBCS. I asked if they had received my fax and they confirmed that they had. They said they needed the front and back of the check, so I told them I would get that for them as well.
On 8/23 I received the front and back of my check and faxed it to them, with the boxes "Urgent" and "Please Reply" checked. On the cover page I wrote the following. "Please let me know you received this by calling xxx-xxx-xxxx and leaving a message if I don't answer. That way I will have a recording of you receiving this so I can play it back to your callers when they have no clue as to what's going on. Thank you".
On 8/27 I received a call from CBCS asking to collect the $35. I asked if they had received the fax of 8/23. She checked and said "We only received the cover page.". I asked if they read the cover page, and then I read it back to her. She said "We don't respond to faxes.". I asked if I could talk to a supervisor. She said "We can't transfer calls.". I hung up.
I am going to fax the front and the back of the check to them again, and call them immediately after to confirm they got it and tell them to speak up as they're being recorded. This business is completely incompetent.
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