I want to register a complaint against Fairbanks Capital located at
Fairbanks Capital Corp.
PO Box 65250
Salt Lake City, UT 84165-0250
Customer Services
Customer Inquiries
How to Contact Us
Customer Service Telephone Number:
For loan numbers beginning with 7 or 8, call our Customer Service Representative at:
1-800-944-1212
Monday - Friday 8:00AM - 8:00PM EST
For all other loan numbers call your Customer Service Representative.
1-800-258-8602
Monday - Friday 7:00AM - 8:00PM EST
Saturday 8:00AM - 5:00PM EST
When I contacted them in April of I made arrangements with one of their representatives, Fecilia at 215-347-2461. I made arrangements to do a payment over the phone to make 1 house payment. I agreed to call back within 15 minutes to do the payment. I obtained my checkbook and called back. I was told that she was not avaiaable and in a meeting.
I called back a little while later and was told again that she was not available. I asked to speak to someone who could help me and explained the situation. I was then pit in contact with a Mr. Clevenger, who told me that he was Fecilia's manager and that she had no righ to make the arrangements that she made, I told him that I had called in good faith and since she was a representative of the company and agreed to the arrangements then I should be able to do so.
He laughed at me and said I have overruled her. He stated that he wanted 3 payments that were due along with $1200 in lated fees that had been added on. He further called me a deadbeat and laughed agained as he said, you are the one who is going to lose your house not me.
He also said you should never have financed with Fairbank Capital to begin with. I advised him that I did nto finance with them but with Aames Mortage. I had made the first payment to then and then they notified me that they had sold the mortage to Fairbanks Capital and I would be getting a statement from them.
I told him that he couldn't speak to me like that as the Fair Debt Collection Practices Acts forbids using words such as dead beat. He laughed again and said I am in customer service and I do not have to obide by the laws. He hung up on me. I called back several times and each time I was put through to Mr. Clevenger. Each time he kept hanging up on me. I called back and spoke to him again and asked for his boss's name. He told me, she doesn't speak to customers.
I asked for her address and he refused. I asked for her e-mail so that I could send a complaint. He stated that she was to busy to read e-mails and would not respond.
In May, I obtained enough money to pay the 3 payments. I called their office back and was told that my account had been transfered to their bankruptcy department since I had filed for bankruptcy. I advised them that I did not file for bankruptcy but the 2nd person on the mortage, E - P — had filed.
They also advised me that I would not be receiving any more statements or correspondance from them since the bankruptcy was filed. I asked them since I did not file and my name appeared first on the mortage why I woul not receive a statement. They could not give me an answer.
They gave me a te# 800-670-8360 to call. I called and spoke to a Eric Sturgis and made arrangements to pay $6707 or 3 house payments which I did over the phone. This brought the loan up to date except for outlandish late fees.
I got behind again in June as I had just been laid off my job on May 15th. I told them I would be getting workmen's comp as I had surgury in April 25th and was still offwork when I was terminated by my company. I called on August 9 to the bankruptcy department and did another payment for $2269.00 to cover for June. I am going to do another payment on September 3 to cover July. I will or plan to make August payment by or before end of Septemeber.
Hopefully I will have the money from my 401K account. I also hope to have a settlement check from my former company's insurance company which would be enough to pay September and October house payment. Therafter I hope to be able to keep current. I have been in touch with a law firm who is filing a class action lawsuit against Fairbank Capital and I am in the process of sending all the documentation to their San Francisco office. I have spoken with them. I will update more when possible.
Melvin
Dallas, Texas
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