Since I have opened my account with this bank there have been many different issues.in specific, for this month alone, $64 dollars have been taken out of my account which could have been prevented if each time that i go withdraw funds from an ATM that is not a Woodforest ATM 2 extra dollars is taken out of my account on top OF the already 50-2.50 that is taken out of my account to that bank. That has been 8 dollars for this month.
For example:
7/4 fee atm switch wdl/trf fee $2.00
7/4 fee atm switch wdl/trf fee $2.00
7/4 atm atm quiktripstore934plano tx $71.50
7/4 atm atm 6465preston rd. Usplano txus $501.75
You see that 2 dollars was taken for each in addition to the fee that has already been taken out. When I called Customer Service all they would say is that it SHOULD have been explained to me when i first got my account through them but it wasn't. This has caused many overdraft fees for example:
7/7 deposit deposit $20.00 (-$29.38)
7/6 fee od fee $32.00 (-$49.38)
7/6 point of saleposnttatolltagplano txus $40.00 (-$17.38)
7/4 fee atm switch wdl/trf fee $2.00 $22.62
7/4 fee atm switch wdl/trf fee $2.00 $24.62
You see that 4 dollars were taken out for atm fees and then a POS went through on the 7/6 for 40 dollars. I called the bank and asked them if I put a check in the drop box will I be okay. The representative said yes. But this was not true because sometime during the late night a Overdraft fee came out equaling $32 dollars and since the night before the rep said that i would be fine i went ahead and made another transaction believing that the 20 dollars that i put in the drop box would cover it but not knowing that the 32 dollar OD fee would come out and affect this so now i was not only that 32 dollars overdrafted but an extra 32 for the second transaction. Which makes the $64 dollars.
Now that i have had a deposit go into my account and i have had to go to the atm to get funds out of my account 2 more atm fees have been taken out. I am very upset and i have already talked to the branch manager and all he has to say is he is sorry and since it is not a bank issue they can't do anything about it. But he is wrong. They are ripping people off and everytime that i have had an issue and i called customer service they just transfer me to the branch manager and they are never able to assist.
I don't see what they do and i can't understand how this company is being able to rip people off. This will not be the only place that i file this report. I am going to cancel my account with them. I have filled a better business bureau report and hopefully i will get my money back. This is only a small percentage of the money they have taken from me this year for miscellaneous things. I am currently waiting for them to allow more than 14 transactions hit my account of which 90 percent are from more than two days ago. I want all this to go through so that i may switch banks. I am just so sick and tired of paying them all this money and not seeing anything in return.
The customer service doesn't help. I have already opened another account in a different bank and i want to tell everyone to steer clear of this bank.
Tiffany
Plano, Texas
U.S.A.
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