This company contact me by mail & by phone 3 weeks ago, because of debt on Apx Alarm System I had. Apx alarm provided my bank account number.By phone I told (Mr. J. Rivera) them not to debit the amount they were asking for 259.75 because my morgage will be debited that week & will not have this amount. I told them if the're will be an amount I only could give them for now $100.00 & contact me for payment schedule.
All year long Apx alarm have this account number & never debited any quantity even thou I call them for an explanation. And this company in one week overdraw my account when debited $259.75 from my bank account. I call them and talked w the same person I deal the week before, he just hang up on me.
I call again and asked talking to supervisor. They contact me with Manager Bert Phillips, when splain they without any authorization debit money from my account, he said I have to be responsable and have that money on my balance and hang up on me too. Then I call back they keep passing call to many of they employees, Mrs. Young who finally contact me again with Phillips who in a sarcastic way when I asked him please to listen, to let me talk (because all of them have problems listening people), He start saying: You can not talked to me like that I'm not your husband— repeatdly times / I wasn't screaming, I was only asking him to let me talk & to listen when he hang up again on me..
I do not want to report it to my Personal Bank, Because I know I need to pay this alarm (tried to call them too but was innefective) but not the amount they want to / They force me to cancelled them to debit any amount on my account again//. I agree with all of the other persons, they do not have education.
Frances
Caguas
Puerto Rico
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