On 5/10 I deposited a check into my PNC checking acct. On 5/11/07 I went on line and my account showed that the funds were available. Ledger balance and available balance matched. I proceeded to the branch I do business at to withdrawl a portion of the funds. The teller said the funds are available but she needed authorization.
I waited and the manager, Erin E. McGreevy said they could not confirm availability from Colombia Savings, the bank the deposited check was drawn on, I asked why then would it say otherwise online, she said the funds had not yet cleared the bank but if I could have Colombia call and confirm availability she would release the funds.
She also said that it was a courtesy on PNCs behalf that the funds be made available to its customers, I explained that I authorized an electronic car payment predicated upon past expierence with local checks clearing typically overnight and the fact that the funds were posted as available to my acct. At my online banking center.
Consequently I proceeded to Colombia Savings to request they call to confirm availability. They would not as I was not the account holder of the check. Fair enough. I proceeded home and logged into my account to find that the information had been changed and the funds were no longer available.
I called Ms. McGreevy at PNC and asked what will happen when my car payment posted, she said she doesn't know but they have placed a hold on my account until the funds clear.
On 5/15/07 I met with the person who had given me the check, she confirmed with Colombia that the funds cleared PNC on 5/11/07, they had the proceeds, PNC has returned my car payment NSF, debited me $36 in fees and my car finance company is charging me an additional $29.95 in fees interest and late charges. All the while PNC has had this money and refused to make it available to me.
I called the NJ Dep't of banking and insurance only to be told PNC was nationally chartered and "skates state laws and regulations" Ms. McGreevy was rude and indignant and arrogant and should not be in customer relations or customer service as she Can't Understand Normal Thinking!
All acronyms aside I want recourse not only for the financial loss but that of a punitive manner. PNCs practices are fraudulent illegal and need to be stopped.
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