Two months' ago, I paid over 250 dollars in insufficient fund fees. It didn't matter that I had transferred funds to cover my account the following day. The rep said that the cut off time is midnight. The rep said that if I applied for a BofA Visa, no insufficent funds would be charged each time an item hit my overdrawn account. The Rep transfers me to the BofA credit Department. I qualify for a Visa, and was told that everything was set up, and that I should have no further problems with BofA overdraft fees.
Well, that wasn't the case. I was in a hurry to get my hair done, and because my hairdresser only takes cash and I was nowhere near an ATM, I went to the Kmart next to the salon, bought something, and asked for cash back. That overdrew me 16 bux. I knew it wouldn't be a problem, because I had my Visa as a backup. That night, I got home at 11pm, wayyy before the midnight cut off time. I transferred 60 bux from another checking account to cover my expenses. I log on to BofA online banking and see that nothing's posted. So I'm happy.
Today, I log on to see if 107 dollars transferred from my PayPal Account. And then I saw the 35 dollar insufficent fund fees. One, two, three, four of them. Also, the BofA instant fund transfer showed up as being on May 2nd while the Kmart transaction showed up as being on May 1st.
I call customer service. The rep tells me that my Visa was never set up for overdraft protection. I explain to the rep that that was the fault of the rep who set up my BofA Visa. She transfers me to her Supervisor, Lynda Savala. Lynda tells me that, as a courtesy, she would only reverse two of the for 35 dollar insufficient fund fees. I told her that that is unexceptable. That I shouldn't be penalized because some rep screwed up. She said, "Mam. As a courtesy, I will only reverse two of the fees. Do you want me to reverse two of the fees?" I tell her, "What do you think?" She says, "Mam. I'm only going to ask you once more, do you want me to reverse the two insufficent fund fees? Take it or leave it."
I asked her if she heard my story. She said that she did, but that she couldn't do anything about it because I didn't get the rep's name. I told her that I didn't know I had to get a rep's name, because I figured I was being well taken care of by that rep. I asked her to set up the visa overdraft protection. She said it wouldn't take effect until the following month.
I insisted that she reverse ALL the fees. She said she is unable to reverse all of the fees, and that she is going out on-a-limb to reverse those two. And she kept saying, "take it or leave it." I said, "Tell you what. I'll take it. Go ahead and reverse the two 70 dollar fees. And then, get YOUR supervisor on the phone." She said that her supervisors weren't available, but that she would transfer me to their voicemail, and that someone would get back to me within 48 hours. I asked her what my balance was. She said, "You are now overdraft 70 dollars. I asked her for her name and rep #, and then she transferred me to voicemail.
So. I'm arsed out 70bux, and I have another 80 bux waiting to hit my account. If it weren't for the fees, I would not be overdrawn. If it weren't for the rep's mistake, I wouldn't be out of $ and neither would the bank. I've been mislead. And once again, I'm going to pay for it because BOFA and its reps do not care about its customers.
So while it's the weekend, I will have to go to the bank in the morning, and ask the branch manager to reverse the fees. But there will now be 4 more 35 dollar insufficient fund fees. Because I'm not transferring not a single dime to cover the 70bux I'm overdrawn now until this gets resolved.
I'm writing this, not to whine, but to make people aware of just how quick BofA is to take my money.
And I know I could balance my checkbook, but that's why I had applied for the BofA Visa. Isn't it?
Ramona
Bell, California
U.S.A.
0 comments