It began in August. I attempted to refinance my mortgage being held by HSBC Mortgage Services. As required the new lender contacted HSBC requesting a payoff.
Well it took 6 calls from the lender and 5 from before a statement arrived. The new lender called and stated that HSBC was requesting as part of the payoff $5991.00 in defered interest. I requested a copy and looked it over. I then contacted HSBC and after 6 calls finaly reached a person who at first seemed like they new what they were doing. The individule stated that he would forward my request to the "RESEARCH DEPARTMENT" to get answers. Well after 6 weeks no answer arrived.
Also do to the refiance attempt I had fallen behind 1 payment. I called in the payment on 9/13 and the regular payment on 9/27 and Octobers payment on 10/12. When I called in the payment in October they claimed I was behind another payment. I checked bank records back to December and could not find a missed payment.
I at this point demand an activity report going back to the begining. My loan wa purchased by HSBC from another lender. It took several phone calls and several weeks for the report to show. I reveiwed the report and that's when things started to show up. The first and most glaring was that no money had been applied to principle since 08, it was now 10. The second was that money that should have been applied to principle was dirverted to pay defered interest. (the same interest claimed on the payoff) Secondly 11 payments were by actual bank statements were electronicaly withdrawn by HSBC, not 9. I filed a banckruptcy in 10 and was discharged in 12.
AS part of the banckruptcy a reafirmation agreement was signed and three payments were to be moved to the arrears of the loan. They weren't. As soon as payments began in 12 HSBC took money to pay the three payments (the same defered interest as listed on the payoff). At this point I stated that I would file a RESPA complaint and file court action. Well HSBC could care less about RESPA.
After fighting a losing battle with HSBC, I then went to a state sponsered Foreclosure program and applied for help. Because at this time I had fallen behind by 3 months. I was approved for the program. All that HSBC had to do was contact the agency and supply the information for hte back payments. I waited another month and no reply from either the agency or HSBC. I contacted the agency and was informed that I was now denied because no information was received and no contact was made to anyone in the agency in no shape, way of form.
On 02/28 a letter arrived at my house from HSBC stating the contacted and spoke to the agency and gave information required. I contacted the agency again and faxed a copy of the letter to them. I received back from the agency management that HSBC lied and no contact was ever made by the agency personal and HSBC. They, the agency has supplied a sign letter stating this fact.
I received a pay off statement in 12 and deferinters was now $7000.00. I received a payoff statement in 02/07 and the interest had risen to $10,000.00 in defered interst. To add injury to insult HSBC has failed to file one single report with any credit reporting agency since October. Finaly feed up with this I filed complaints with the FBI White Collar Crime Unit, the state Attorney Generals Office and the state Banking Commissioners office claiming fraud, false statements.
Oh, HSBC has also filed foreclosure procedings in court and I counter filed claiming fraud as a defense and filed under title 15 USC the extend right to rescind and rescinded my mortgage. Because of the damages caused by HSBC, I will also file a civil suit using a recent Texas court action seeking undetermine damges. Also beware of rebuttles that orginate in Brandon Fl., that is were HSBC has its offices.
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