I was out to eat with my family... When the bill came I paid with my FIA Master Card that I had a $30,000 open credit line on - or so I thought. The card was declined (how embarrassing) so I paid it with another card. When I arrived home I called customer service and spoke with Ladina who couldn't have been less helpful or cared less. I told her my situation and she informed my they hadn't received a payment on a $30 charge for a couple of months and they had frozen my credit account and began charging me $15 per month for late fees or $30 for the two months.
I told her that I had never received those statements and thought the exessive charges were uncalled for since I have been a member since 2001 and have paid my bill on time every month since I've had the credit card. Even when I had a balance of over $25,000 it was paid off within a few months. If I had missed a payment I would have expected a courtesy phone call or an email notifying me of the issue and not a 50% late fee along with a freezing of my account.
Ladina told me I should have requested email alerts if I desired some form of notification from them, and since the statements had not been returned to them, so if I didn't pay the balance on the statement these were the consequences... So I closed my account, to which she seemed very matter afact about.
FIA obviously has a culture of non caring oportunists that are more interested in making a buck than servicing their valuable customers.
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