Do not, under any circumstance, fall for their advertisement of an 'instant' virtual credit card! Or any other prepaid credit card scam they offer. They state on their website "Customer Service is Free, 24 hours a day, 7 days a week".
You call the number, have to punch in your account # and opt to be transferred to a rep. Then They charge your card 1 fee for account investigation (for punching in your card #, which you have no choice but to do in order to get through) and another fee called a 'transfer fee' for being put through to an agent.
I had their prepaid card for a couple months, needed a virtual card, spent $50 on one which clearly claims "INSTANT" access to your new card number and 3 digit security code. Submitted the order, got a blank page. The money was taken from my account immediately. 30 Minutes later, no email, nothing.
I call them and a #1: the woman I spoke with had no idea what a Virtual credit card even was. I had to try and explain it to her, but she continued to say it would be mailed in 7-10 business days.
#2: After persisting, she put me on hold, came back and told me I would have to call the 'home office' during regular business hours the next day and that there was nothing she could do. HELLO?! But if I wanted to wait and contact them during regular business hours, when people such as myself actually WORK, I wouldn't have bothered to do this online in the evening and believed their 'instant' advertising and claims..
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