Complaint / review text:
Charter One exactly what a crock! Points went well till I attempted to shut my acct. I had been exceptionally cautious and persistent about monitoring my acct and never counting on the ATM to provide mean exact printout of available resources.
EVERYTHING began after I attempted to shut my acct, the teller/associate/supervisor declined to shut my bill till I created a scheduled appointment together with her to "examine it" I had been livid and leave before things got ugly.
A couple of days later I named CONSTITUTION ONE and talked towards the same lady and created an appt to go over the final of OUR ACCT TOGETHER WITH HER
THE APPT she proposes with me about not shutting my acct which I'd need to undergo some waiting time before they'd shut it anyhow, and shows that I ought to maintain the acct available.
Today about the brink of achieving over the table and choking the * out-of her, I get right up, inform her that I definitely need this acct closed and he or she better do it! There's nothing to go over! No means no! Then I-say "I've essential things to complete farewell, oh and did I note CLOSE OUR ACCT! And send me a sign in the email for that outstanding balance" and strolled out
Believe me everybody ready to complete their company and of course all of the clients close to the registers in Covers Areas NOTICED the whole discussion
SENSATION since I had been completed with this lender I proceeded to clean my-memory of the rude experience with that lady, simply to contain it hurry in a few months later after I obtained a declaration that my acct was billed a maintenance charge for inactivity! PLUS "FACILITY" COSTS AND "INSUFFICIENT FUNDS" COSTS all at one time
So now I'd over $100 bucks in costs mounted on an acct that I told them to shut! I named these folks and went round and round together again, then they decided to shut the acct - but I'd nevertheless need to spend almost all their trumped-up costs! I stated "no method that acct had been shut once and anyhow since when can there be a charge on the number costs checking acct? It isn't described in virtually any of the contracts I obtained after I first exposed the acct"- they said nothing.
Ultimately I obtain verification within the email the acct was shut, they nevertheless insisted I owed the deceptive costs - and that I declined to COMPENSATE their POOR COMPANY, used to do not provide them with a cent.
ANNUALLY LATER I get a notice from PEOPLE LENDER that I owe them exactly the same COSTS PLUS the things they added on once they thought CONSTITUTION ONE, I named them-and informed them the same, they responded "we-don't notice where it had been shut" (DUH?) cause Charter One Nevertheless didnot shut the acct - the acct didnot accumulate anymore costs while these were "sustaining it" (how is the fact that feasible?) UNTIL CITIZENS BANK TOOK OVER
I told PEOPLE LENDER to shut it plus they did-within the telephone! Whoa Constitution you couldnot actually do this personally! Nevertheless, Individuals Bank nevertheless insisted I owed them these costs, I told them-they were not obtaining a cent to that they stated "should you choosenot spend it your credit might be destroyed since we'd don't have any option but to record it", I chuckled and stated "what credit I've no credit I submitted bankruptcy just a couple years back which is likely to be with me for a number of more. I owe you people nothing! Find your brains from the as* and do the best point, farewell
30 DAYS later I obtain a observe that my acct was ultimately shut, when it comes to costs, I am confident they included them to my "lasting document", however theyare still not receiving something, I WOn't compensate their POOR COMPANY!